[09/02] Some users experiencing connection issues - Resolved

We are aware that some players may be having problems connecting to game servers, experiencing instances of lag or in a limited number of situations, disconnecting from the game. 

We have identified a technical issue which is likely to have contributed to some of these situations, and that issue has now been resolved. Although service levels are now good, we will continue to monitor the situation to ensure that all players can connect and play as expected.

If you continue to experience connection or lag issues, we suggest that you attempt to connect to a game world in another region, especially if you wish to take part in high-risk activities.

As we are aware of the ongoing issues, there is no need to contact us to let us know about technical issues relating to connection or lag at this time. Please be assured that we are monitoring our services closely and have technical teams trouble shooting and resolving any issues as they arise.

The majority of connection issues have now been resolved. 

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