Meet the ICU team!
The Investigations into the Community Unit (or ICU) are part of the wider Jagex Player Support team. They perform a number of important functions, including:
- Anti-cheating investigations
- Real world trading investigations
- Copyright investigations
- Oversight of ban appeals
- Manual staff investigations (excluding Community Safety)
The team is 7 JMods strong, headed up by Mod Beno. Collectively, they ban millions of accounts every year, remove trillions of GP from both RuneScape & Old School, and work hard to protect the health and integrity of the game.
They also work alongside the Player Support team in improving the overall player experience, community behaviour & more. While the ICU team often work behind closed doors, you might see them on Twitter or reddit from time to time, answering your questions, busting myths & calling out the occasional cheater.