Recovery questions

Recovery questions were a feature used to verify account ownership. Accounts with existing questions and answers will no longer be able to set new answers or change them.

Recovering your account

• You may be asked to supply Recovery Answers when recovering your account
• Your old JAG answers should be provided here also
• If you didn't set them you don't need to fill them out
• We recommend submitting the earliest answers you can remember
• If you can't remember please have a guess

Hijacker set your recovery answers?

• You can’t change your recovery answers if they had previously been set by a third party
• Although we encourage you to keep those answers secure, they are not enough to recover an account on their own
• See more information on how to keep your account safe from hijackers