Trace Route Instructions

A trace route maps the internet traffic between your computer and an internet destination and is often used to identify connectivity problems or delays.

This can be useful to determine common connectivity errors:

  • Is it a problem with your network configuration?
  • Is it an issue with your Internet Service Provider (ISP)?
  • Is it a problem in one of our Data Centers?

Common solutions to these problems could include flushing your DNS or checking your ports and exceptions. If these haven't solved your issue, you may need to perform a trace route as these can help establish a possible solution.

PC Instructions

  1. Open the command prompt. Go to Start > Run.
  2. Type cmd and press the Enter key.
    • RuneScape users:  Type tracert world1.runescape.com and press Enter.
    • OldSchool users: Type tracert oldschool1.runescape.com and press Enter.
      • Note: Replace 1 with the world number you are trying to trace.
  3. Take a screenshot of the information displayed and upload this to an image hosting website like Imgur.

Mac Instructions

  1. Launch Network Utility
  2. Click Traceroute
    • RuneScape users:  Type world1.runescape.com and press Enter.
    • OldSchool users: Type oldschool1.runescape.com and press Enter.
      • Note: Replace 1 with the world number you are trying to trace.
  3. Take a screenshot of the information displayed and upload this to an image hosting website like Imgur

What does this show?

A trace route shows us the path a packet of information takes to reach it's destination. Each step, or "hop" is measured in milliseconds (ms). The time this takes is known as latency (or ping), high latency would result in lag.

A latency time of around (or ideally under) 100ms is to be expected.

If a large number of *'s are displayed, or timeouts, then this may indicate that there's a routing or stability issue on your connection.

Here's what a completed healthy traceroute should look like:

 

Having problems?

Community: Get help on our forums

 

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