Forgotten registered email
This article refers to your registered email address - if you need help remembering your login email, go to Forgotten login.
Forgetting your registered email can result in a few problems. These include losing the ability to:
- Change your password
- Disable your Authenticator
- Recover a locked account
See a hint to your registered email by logging in and checking your Email Address Settings.
If you've forgotten your registered email and are unable to login to your account:
- Go to Update registered email and enter your login.
- You'll see a hint regarding your registered email. If this jogs your memory, check your emails as you've been sent a link to change your password.
- If the hint doesn't help or you don't have access to that email, select 'I don't have access to that email address' to contact Player Support. Complete the form with as much information as you can provide - the more information you can give us the better!
We will investigate the account, and if the information you've provided matches that on record, we'll register your new email onto the account. This won't change your login.
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.