Refunds
PURCHASED DIRECTLY FROM JAGEX
Refunds are dealt with on a case by case basis entirely at the discretion of Jagex. We will be happy to review a refund for any desktop purchases made within the last 6 months that haven't been used.
Items eligible for a refund:
- Membership
- Treasure Hunter Keys
- Bonds
- RuneCoins
PURCHASED VIA GOOGLE OR APPLE
Please contact Google Play or Apple to request a refund.
To view our full policy on refunds, please visit our Terms and Conditions page.
If you've read the above and would still like us to review a refund request please get in touch with us and we will take it from there.
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.