Refunds
To view our full policy on refunds, please visit our Terms and Conditions page.
PURCHASED DIRECTLY FROM JAGEX
Refunds are dealt with on a case by case basis entirely at the discretion of Jagex. We will be happy to review a refund for any desktop purchases that haven't been used within the last 6 months. This includes:
- Membership, provided you have not logged into game since it's been active
- Treasure Hunter Keys, Bonds or RuneCoins which have not been used
PURCHASED VIA GOOGLE OR APPLE
Please contact Google Play or Apple to request a refund.
If you've read the above and would still like us to review a refund request please get in touch with us and we will take it from there.
Response ETA: Up to 48 hours
Check your Message Centre for a reply