Refunds
To view our full policy on refunds, please visit our Terms and Conditions page.
Refunds are dealt with on a case by case basis entirely at the discretion of Jagex. We will be happy to review a refund for any desktop purchases that haven't been used within the last 6 months. This includes:
- Membership provided you have not logged in game since it's been active
- Treasure Hunter Keys, Bonds or RuneCoins which have not been used
We're unable to issue refunds for purchases made on the Mobile app. Please contact Google Play to request a refund.
If you've read the above and would still like us to review a refund request please get in touch with us and we will take it from there.
Response ETA: Up to 48 hours
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