Refunds

PURCHASED DIRECTLY FROM JAGEX
Refunds are dealt with on a case by case basis entirely at the discretion of Jagex. We will be happy to review a refund for any desktop purchases made within the last 6 months that haven't been used.

Items eligible for a refund if unused 

  • Membership
  • Treasure Hunter Keys
  • Bonds
  • RuneCoins


PURCHASED VIA GOOGLE OR APPLE
Please contact Google Play or Apple to request a refund. 

 

To view our full policy on refunds, please visit our Terms and Conditions page.


If you've read the above and would still like us to review a refund request please get in touch with us and we will take it from there.

contact us

Response ETA: Up to 48 hours
 

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