Refunds
| Need a refund on membership or an item you have not used? |
To view our full policy on refunds, please visit our Terms and Conditions page.
Refunds are dealt with on a case by case basis entirely at the discretion of Jagex. We will be happy to review a refund for any purchases that haven't been used within the last 6 months. This includes:
- Membership provided you have not logged in game since it's been active
- Treasure Hunter Keys, Bonds or RuneCoins which have not been used
If you've read the above and would still like us to review a refund request please get in touch with us and we will take it from there.
You should expect a reply via your In Game inbox within 48 hours.