To view our full policy on refunds, please visit our Terms and Conditions page.

Refunds are dealt with on a case by case basis entirely at the discretion of Jagex. We will be happy to review a refund for any desktop purchases that haven't been used within the last 6 months. This includes:

  • Membership provided you have not logged in game since it's been active
  • Treasure Hunter Keys, Bonds or RuneCoins which have not been used

We're unable to issue refunds for purchases made on the Mobile app. Please contact Google Play to request a refund. 

If you've read the above and would still like us to review a refund request please get in touch with us and we will take it from there.

contact us

Response ETA: Up to 48 hours
   Check your Message Centre for a reply 


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