We'll review any refund requests for purchases made directly via Jagex within the last 6 months.
Except where required by law, all refund requests are assessed on a case-by-case basis and will be at the sole discretion of Jagex. If any part of a purchase has been used we cannot offer a full or partial refund. To view our full policy on refunds, please visit our Terms and Conditions page.
If you purchased via a third-party provider please request a refund through them directly.
| Request a refund from Jagex by clicking the 'Talk to us' button below |
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| For DLC purchases: Request a refund via Steam Otherwise: Request a refund from Jagex |
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| Request a refund via Apple | |
| Request a refund via Google | |
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Request a refund via Axeso5 |
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Purchases via SMS are non-refundable, please contact Boku about this |