To view our full policy on refunds, please visit our Terms and Conditions page.

Refunds are dealt with on a case by case basis entirely at the discretion of Jagex. We will be happy to review a refund for any purchases that haven't been used within the last 6 months. This includes:

  • Membership provided you have not logged in game since it's been active
  • Treasure Hunter Keys, Bonds or RuneCoins which have not been used

If you've read the above and would still like us to review a refund request please get in touch with us and we will take it from there.

Contact us

This is an article on refunds, were you looking to find out more about an Unpaid Balance or Unrecognised Payments

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