Refunds

Game Versions:

We'll review any refund requests for purchases made directly via Jagex within the last 6 months.

Except where required by law, all refund requests are assessed on a case-by-case basis and will be at the sole discretion of Jagex. If any part of a purchase has been used we cannot offer a full or partial refund. To view our full policy on refunds, please visit our Terms and Conditions page.

If you purchased via a third-party provider please request a refund through them directly.

 

 

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Request a refund from Jagex
Response ETA: Up to 48 hours

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For DLC purchases: Request a refund via Steam
Otherwise: Request a refund from Jagex

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Request a refund via Apple

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Request a refund via Google

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Request a refund via Amazon

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Request a refund via BoaCompra or Go4Gold

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Request a refund via Axeso5

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Purchases via SMS are non-refundable, please contact Boku about this

 

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