Payment Issues

If you have tried to make a RuneScape purchase, but your payment attempt failed, don't panic.

Simply select your payment option below to see what you need to do to make a successful payment next time round.

Note - if your issue is related to a recurring agreement that you set up, please head over to our 'Manage my Subscription' section which has dedicated support for you, including how to update your card details, how to cancel an agreement etc. 

Step by Step Guides

Credit/Debit Cards PayPal
Pre-Paid Credit Cards RS Pre-Paid Game Card
PayBySMS/Boku Amazon
 iDeal Axeso5/Boa Compra
Ironman Mode Recurring Subscription Issue
Other Payment Methods  
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