Unrecognised Payment - Multiple charges to my account
Charged twice for Membership/Bonds/Treasure Hunter Keys/RuneCoins but have only received one of the packages
When purchases are unsuccessful, you may see a charge on your bank statement/ or the money leave your account. Don't worry, if this is the case, your funds should be returned to your account within 5-10 working days.
If you continue experiencing issues head on over to our Payment Troubleshooting Guides.
If you continue to experience issues making payments contact your bank for further support.
Being charged more than once a month
If you are receiving more than one charge to your Credit Card/ PayPal account the likelihood is you have set up a subscription on multiple accounts.
To locate these subscriptions click here which will direct you to a page which looks like this:
Once on this page enter your contact details and card information. You will then be directed to a page which will show any ongoing subscriptions linked to your card details. There you will also be given the option to cancel any of those subscriptions.
Checking you have an active subscription on your account
Follow the steps below:
1. Visit the RuneScape website and click 'Account'
2. Sign in and view the right of the screen where it should say 'Recurring Membership'. If you wish to cancel the recurring subscription you can do so by clicking 'manage my subscription'
I don't have a RuneScape account so why am I being charged?
If you don't play RuneScape and are receiving charges to your account from Jagex we would first ask to check with your family or household to see if they have used your card to set up a subscription.
For more information and further assistance please see our Unrecognised Payments Article.