Disabling the Authenticator

For the security of accounts we do not recommend disabling the Authenticator. The Authenticator assists with protecting your in game account and your all-important wealth and items.

We understand that in some rare cases the Authenticator will need to be disabled. To do this, make sure you have the following:

  1. Access to the registered email address attached to your RuneScape account
  2. The registered email address is secure and only you (the owner) has access to it
  3. A bank PIN is set on the account
  4. No valuable items should be left in your backpack, please place them in your bank

If you don't have access to your registered email address, please recover your account and then follow these steps to disable the Authenticator. 

Disable the Authenticator
To disable the Authenticator follow the below steps:

 

test 

1

Go to the Authenticator tab in your account settings

2

Enter your login details

3

Select 'Disable Authenticator'

4

Hit the link in the email to disable Authenticator

5

Login to your account

6

Authenticator has been disabled on your account

 

Not receiving the email? 
Don't worry, you can set a new registered email onto your account

 

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