If you've upgraded to a Jagex account, please head to our Two-step authentication article on the Jagex Support Centre.
If you've got a new device and use the Google or Microsoft authenticator apps you might be able to transfer your authenticator codes without disabling them:
If you'd like to disable your authenticator, check out these security tips to ensure your account is safe before proceeding.
If you have access to your account and email
You can disable your authenticator by logging into your account settings.
If you don't have access to your account or email
- Log in to your account (don't worry you won't need to enter your authenticator code)
- Select 'Lost your authenticator?'
- Follow the instructions sent to your registered email address to disable your authenticator
- If you don't have access to your email you'll need to submit a recovery request first
If you're having issues disabling the authenticator, please see our page on troubleshooting authenticator issues.