Disabling the Authenticator

Head here if your Authenticator code is not working.

To keep your account as safe as possible, we do not recommend disabling the Authenticator. The Authenticator helps to protect your game account, and in turn your in-game items and wealth.

However, we understand that in some rare cases the Authenticator will need to be disabled. To do this, please ensure that:

  1. You have access to the registered email address attached to your RuneScape account
  2. The registered email address is secure and that only you (the owner) has access to it
  3. You have a Bank PIN is set on your account
  4. No valuable items have been left in your backpack (please place them in your Bank)

If you don't have access to your registered email address, please recover your account and then follow these steps to disable the Authenticator. 

Disable the Authenticator
To disable the Authenticator follow the below steps:

 

test 

1

Go to the Authenticator tab in your account settings

2

If prompted for your Authenticator code select 'Lost your Authenticator?', if you're already logged in select 'Disable Authenticator'

3

Check your registered email address and follow the steps to continue with the Authenticator removal. 

 

Not receiving the email? 
Don't worry, you can set a new registered email onto your account

 

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