Disabling the Authenticator

For the security of accounts we do not recommend disabling the authenticator off accounts. The authenticator assists with protecting your in game account and your all-important wealth and items.

We understand that in some rare cases that the authenticator will need to be disabled. To do this you first of all need to make sure you have the following.

  1. Access to the registered email address attached to your RuneScape account
  2. The registered email address is secure and only you the owner has access to it.
  3. Have a bank pin set on the account.
  4. No valuable items should be left in your backpack. Please place them in your bank.

 

How do I disable the authenticator off my account?

To disable the authenticator all you need to do is follow the below steps.

 

test 

1

Go to the Authenticator tab in your account settings

2

Enter your login details

3

Select 'Disable Authenticator'

4

Click the link in the email to disable Authenticator

5

Login to your account

6

Authenticator has been disabled on your account

 

What if I have forgotten my registered email address?

If you are not receiving the Authenticator deactivation email because you can't remember what email is registered to the account please head to Forgotten registered email.

 

What if I cannot access my registered email address?

Don't worry, if you Can't access your registered email we have a process in place to help you set a new registered email onto your account. 

 

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