Recurring subscription rebill failed

If an attempt to collect funds for a recurring subscription fails, we'll automatically try again a number of times over a 7 day period, to help ensure that you remain a member and do not lose any loyalty benefits.

Most subscription issues can be easily resolved by setting up a new agreement via credit card or PayPal. 
 

Resolve problem with existing agreement

If you cannot set up a new agreement and your current one is still active, please follow these steps as we will try to collect funds from you again:

  1. Check your card issuer has not started blocking international payments (we're in the UK)
  2. Check the expiry date to any card associated to your agreement is still valid.
  3. Ensure there are sufficient cleared funds in your bank/PayPal account.
  4. Contact your bank/PayPal to make sure there is no other issue with your account.

If your subscription was set up on Mobile please check out our Mobile Payments FAQ 

Alternative options

If you cannot resolve issues with your bank/PayPal, and you are not able to set up a new agreement, you could: 

  1. Purchase a RS Pre-Paid Game Cards (check our official store locator to find the nearest store to you)
  2. Purchase from a reputable online supplier, such as pcgamesupply.com.

 

Still stuck?

If you've tried all of the above and are still having issues, let us know. 

Contact us

Response ETA: Up to 48 hours
  Check your Message Centre for a reply

 

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