Axeso5 / UOL / BoaCompra / Go4Gold
Jagex work with a variety of global partners, and players from South America, Central America & Mexico may find that their account is affiliated with either Axeso5 or UOL. Not only does this mean you use one of their dedicated gaming portals to access your account, but you will also see payment options that are more relevant to your location.
Because these partners have exclusive deals, Jagex cannot affect the payment methods you can use, nor can we directly help resolve any payment issues related to their services.
Instead, you'll find below all useful contact details for our exclusive partners, including their own dedicated help centres as well as direct ticket contact systems.
Axeso5 Support Resources
Players who created their account in LaTam (as well as Central America and Mexico) or whom player from these countries may find that their payment options are provided exclusively by Axeso5.
If you have run into payment issues, please use one of the resources below to get in touch with the Axeso5 team:
UOL/BoaCompra/Go4Gold Support Resources
Players who created their accounts in Brazil, or currently play from that location will have all of their payment options provided by Go4Gold, the gaming portal of BoaCompra.
If you have run into payment issues, please use one of the resources below to get in touch with the relevant team:
We strongly recommend that you use one of the dedicated resources above to get your payment/purchase issue resolved, as Jagex Support cannot resolve any payment related matters that involve one of our partners.