PayPal: Common Issues

Topics include: Verifying an account, pending purchases, Echeques, Subscription issues, other issues

Verifying your PayPal account

Verifying your PayPal Account could not be easier.

Simply follow this link to the 'My Account > Wallet' section of PayPal.com, where you can link your bank account & Credit/Debit Card.

You can also see how well verified your account is, by clicking on the Summary tab at the top of PayPal's landing page.

Pending purchases

If you have confirmation that your purchase was successful, but you have not received your membership/items, it means that PayPal will have not sent the funds through to us yet. It is normally instant, but you should allow up to 1 hour for successful delivery.

If you made your PayPal payment as an eCheque, this can take up to 7 days to reach us as it is a bank transfer payment method. There is no way to speed this up, nor cancel - the best thing to do is link a Credit/Debit Card to your PayPal Account for future purchases.

ECheques

When PayPal process a payment as an eCheque, there is no way to speed up the time it take to process to us, which is normally around 7 days.

The only way to avoid PayPal issuing eCheques is to link a Credit/Debit Card to your PayPal Account, with cleared funds. The good news is that once you have done that, any future PayPal payments will be near instant, and your eCheque will eventually complete in around 7 days and you'll get your purchase on to your RS account.

Subscription rebill failure

If you have an account with an active recurring membership agreement, but for some reason we have not been able to charge your PayPal account, please check out our dedicated article on what to do to resolve this matter, PayPal Subscription Issues.

I have a different issue that I cannot resolve

If you have read both our guide on making successful PayPal purchases, as well as the other common 'PayPal' questions above, and still require assistance, hit the button.

Contact us

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