Setting the Authenticator - Mobile Device

Before setting up an Authenticator on your RuneScape account, you need to ensure that:

Once you have completed this you will need to get an Authenticator app on your mobile device. Here are three of our recommendations.

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Third-party logins
If you log in through a third party please utilise the third party's account security features. If you'd like to set up the RuneScape Authenticator for your Apple or Google account please set a login email first. 

 

Setting up the Authenticator
To enable the Authenticator on your account: 

 

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1

Head to your Authenticator account settings

2

Log in to your account

3

Select 'Enable Authenticator' 

4

Download the relevant app for your phone

5

Open the app and scan the QR code provided on the website 

If the QR code doesn’t work please click on ‘Can’t scan the code?’ and follow the steps 

6

Enter the 6 digit code generated by your mobile device into the space provided

7

Click 'Finish' to finalise the set-up process

 

Received an error code when entering 6-digit code?

For help please head over to my Authenticator code is not working.

 

Logging In

Now that the Authenticator is active only people who know the code will be able to access your account. 

  1. Login as normal
  2. You will be asked to enter your Authenticator code
  3. Open your Authenticator app on your mobile device
  4. Enter the 6-digit code from the app into the box
  5. You now have the option to remember the device for 30 days - if you would like to do so, tick the box and then press ‘Continue'

Remember, if you log in to any unrecognised computers you will need to make sure you have your mobile device with you. 

Head here to check if your Authenticator is still active

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