Setting the Authenticator - Mobile Device
Before setting the the Authenticator on your RuneScape account(s) you need to make sure that:
- Your computer or mobile device is secure, virus free and your account has a strong password
- Your email address is secure and you have 2 step verification set up
- If you're setting the Authenticator for your Game Center or Google account make sure you set a login email first.
Once you have completed this you will need to get an Authenticator app on your mobile device. Here's three of our recommendations.
Setting up the Authenticator
To enable the Authenticator on your account:
Head to your Authenticator account settings
Login to your account
Select 'Enable Authenticator'
Download the relevant app for your phone
Open the app and scan the QR code provided on the website
If the QR code doesn’t work please click on ‘Can’t scan the code?’ and follow the details provided
Enter the 6 digit code generated by your mobile device into the space provided
Click 'Finish' to finalise the set up process
Received an error code when entering six digit code?
If you receive an error code when trying to enable the Authenticator please head to 'My Authenticator code is not working'.
Now that the Authenticator is active only people who know the code will be able to access your account.
- Login as normal
- You will be asked to enter your Authenticator code
- Open your Authenticator app on your mobile device
- Enter the six digit code from the app into the box provided
- You now have the option to remember the device for 30 days. If so tick the box and then ‘Continue’
Remember, if you log into any unrecognised computers you will need to make sure you have your mobile device with you.