Setting the Authenticator - Mobile Device

Before setting up an Authenticator on your RuneScape account, you need to ensure that:

If you're setting the Authenticator for your Game Center or Google account make sure you set a login email first. 

Once you have completed this you will need to get an Authenticator app on your mobile device. Here are three of our recommendations.

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Setting up the Authenticator
To enable the Authenticator on your account: 

 

test 

1

Head to your Authenticator account settings

2

Login to your account

3

Select 'Enable Authenticator' 

4

Download the relevant app for your phone

5

Open the app and scan the QR code provided on the website 

If the QR code doesn’t work please click on ‘Can’t scan the code?’ and follow the details provided

6

Enter the 6 digit code generated by your mobile device into the space provided

7

Click 'Finish' to finalise the set up process

 

Received an error code when entering 6-digit code?
For help please head over to my Authenticator code is not working.

Logging In
Now that the Authenticator is active only people who know the code will be able to access your account. 

  1. Login as normal
  2. You will be asked to enter your Authenticator code
  3. Open your Authenticator app on your mobile device
  4. Enter the 6-digit code from the app into the box provided
  5. You now have the option to remember the device for 30 days - if you would like to do so, tick the box and then press ‘Continue'

Remember, if you log into any unrecognised computers you will need to make sure you have your mobile device with you.

 

Head here to check if your Authenticator is still active

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