Authenticator code not working
If you are receiving a message that your Authenticator code is incorrect, it is likely that the time, date or timezone on your mobile device and computer are not in sync.
Follow these steps:
- Make sure the time on your mobile device and computer are exactly the same
- Check the timezone on both devices matches (Googling 'What is the time?' helps here)
- Have another go - try entering your Authenticator code again
Still stuck?
The Authenticator is not a Jagex product so please visit the relevant support pages if you are still having issues.