Hijacked account

Follow all of the steps below for the quickest way to regain access to your account and prevent future issues. 

1. Secure your computer or mobile device to avoid being hijacked again.

2. Start a Recovery Request. If you don't have access to your email hit 'I don't have access to that email address' to contact our Support team.

3. Protect your account to make sure your account is safe from future threats!

Your request will be reviewed and any unauthorised activity will be investigated. Access will be restored to the account owner. If you have lost items as a result of a third-party gaining access to your account, we are unable to return any items lost.

Recovery Request

Response ETA: Up to 24 hours
   Check your email for a reply 

Was this article helpful?