Website isn't loading or is displaying incorrectly

Game Versions:

Follow these steps to find the solution to your specific problem.

Check your connection
Ensure your device has a strong internet connection. If you have a strong internet connection, you may be having other connectivity issues, check out common connection solutions


Disable add-ons
Add-ons or browser extensions such as adblocker can interfere with the site you're trying to load. Try disabling add-ons and reloading the site to see if that resolves the issue. 


Check if the problem is on your end or ours

  • Try visiting other websites to see if they load properly 
    • If other sites load it probably isn't your internet connection
  • Try a different web browser to load the site 
  • Try using private browsing or an incognito window depending on what your web browser offers
    • Private or incognito windows load sites without cookies used to store login info or track your internet activity 
    • If the site loads properly using a private or incognito window, check your browser's settings and clear your browser's cache before reloading the site 


Still stuck?

     Get help from the community!           



contact us
Response ETA: Up to 48 hours

Was this article helpful?