The website isn't loading or is displaying incorrectly
If you're having trouble accessing the website, or you can access the site but it isn't displaying correctly then don't panic! We should be able to get you sorted.
There are a few different scenarios I want to cover here, so please see the heading below that best describes your situation:
Advertisements on the Website aren't displaying correctly
The most common cause would be that you have an adblocker that may be blocking these advertisements. Every adblocker is different but in most you can selectively turn off the blocker for a single webpage or website - check and see if your adblocker has this feature!
Website not loading or is displaying incorrectly - but I can access other sites with no problems
As you are able to access other websites then it's clearly not a connection problem and is likely caused by corrupted or out of date files being stored in your Browser Cache. Here are some steps on how to clear your browser's cache for both Windows and Mac OS X.
Website isn't loading and nor are any other sites
If you're not able to access any websites and the problem isn't specific to RuneScape.com, then this indicates that you're having connectivity issues, so check out our page on solutions for connection issues!
Having problems with these steps?