Follow these steps to find the solution to your specific problem.
Check your connection
Ensure your device has a strong internet connection. If you have a strong internet connection, you may be having other connectivity issues, check out common connection solutions.
Disable add-ons
Add-ons or browser extensions such as adblocker can interfere with the site you're trying to load. Try disabling add-ons and reloading the site to see if that resolves the issue.
Firefox Users
If you're using Firefox, please note that Tracking Protection may prevent access to certain parts of the website or interfere with submitting tickets.
If you encounter this problem, please try the following steps:
- Open your browser settings by clicking on the three horizontal lines (☰) icon in the top right
- Select 'Privacy & Security' from the menu
- Head to the button 'Manage Exceptions' and add support.runescape.com to the list of allowed exceptions
This should help resolve the issue.
Check if the problem is on your end or ours
- Try visiting other websites to see if they load properly
- If other sites load it probably isn't your internet connection
- Try a different web browser to load the site
- Try a different device
- Try using private browsing or an incognito window depending on what your web browser offers
- Private or incognito windows load sites without cookies used to store login info or track your internet activity
- If the site loads properly using a private or incognito window, check your browser's settings and clear your browser's cache before reloading the site
Still stuck?
Click 'Talk to us' below to contact our Support team.