Common Connection Solutions!
You may experience connection issues if you're not using an official client. Try switching to one of our officially supported clients instead.
Connection or Graphics?
Find out if you have a connection or graphical issue.
Flushing your DNS cache is a great initial step if you're having connection problems.
If you can't connect to RuneScape at all, you'll need to make sure that you've allowed RuneScape and all it's data to pass through any software on your computer or your connection.
Enabling SSL is especially useful on restrictive networks, like school or University networks, where some or all of RuneScape's or Old School's connection paths may be blocked.
Playing Old School? - Provide us with some more information in this survey.
Get help from the community!
I'm still having problems
If you've tried out all the steps above, and you're still having connection problems, get in touch with us!
Please include the following information to help us identify the problem you're having:
- Does an error message appear? If so, what does it say?
- Confirm that you have read this article and followed the steps provided - so we don't offer solutions you have already tried!
- Include a trace route
Response ETA: Up to 48 hours
Check your Message Centre for a reply