Common Connection Solutions!

If you're unable to connect to RuneScape servers, or you're experiencing lag and disconnections while you're playing, give these connection steps a go!

Connection or Graphics?

If you're not sure if this is a connection problem or if it may be a graphical issue, you can find our how to tell the difference on this page.

Flush DNS

Flushing your DNS cache is a great first step if you're having connection problems!

Opening Firewalls

If you can't connect to RuneScape at all, you'll need to make sure that you've allowed RuneScape and all it's data to pass through any software on your computer or your connection.

Enabling SSL

This is especially useful on restrictive networks, like school or University networks, where some or all of RuneScape's connection path may be blocked.

This solution is for the Legacy Java client.

Having problems with these steps?

Community: Get help on our forums

I'm still having problems, what now?

If you have tried out all the steps above, and you're still seeing connection problems, get in touch with us! Please include the following information to help us identify the problem you're having:

  • Does an error message appear? If so, what does it say?
  • Confirm that you have read this article and followed the steps provided - this will help us avoid us providing solutions you have already tried!
  • Include a trace route, which you can find steps for on these pages; Windows and Mac.

Contact us

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