Common Connection Solutions!

Official Client
You may experience connection issues if you're not using an official client. Try switching to one of our officially supported clients instead.


Connection or Graphics?
Find out if you have a connection or graphical issue.


Flush DNS
Flushing your DNS cache is a great initial step if you're having connection problems.


Opening Firewalls
If you can't connect to RuneScape at all, you'll need to make sure that you've allowed RuneScape and all it's data to pass through any software on your computer or your connection.


Enabling SSL
Enabling SSL is especially useful on restrictive networks, like school or University networks, where some or all of RuneScape's or Old School's connection paths may be blocked.


Still Stuck?
Playing Old School? - Provide us with some more information in this survey


Get help from the community!           



I'm still having problems
If you've tried out all the steps above, and you're still having connection problems, get in touch with us! 

Please include the following information to help us identify the problem you're having:

  • Does an error message appear? If so, what does it say?
  • Confirm that you have read this article and followed the steps provided - so we don't offer solutions you have already tried!
  • Include a trace route

contact us

Response ETA: Up to 48 hours
  Check your Message Centre for a reply

Was this article helpful?