Common Connection Solutions!

Game versions: RS_Rune_final.png App_Icon-Circle.png

Follow these steps to fix your connection issue: 

Not enough system resources?
Close applications running in the background & switch to an ethernet connection.


Are you using the Official Client?
You may experience connection issues if you're not using an official client. Try switching to one of our officially supported clients instead.


Not sure if it's a connection or graphics issue?
Find out if you have a connection or graphical issue.


Flush DNS
Flushing your DNS cache is a great initial step if you're having connection problems.


Is RuneScape blocked by your firewall?
If you can't connect to RuneScape at all, you'll need to make sure that you've allowed RuneScape and all it's data to pass through any software on your computer or your connection.


Is RuneScape blocked by your network?
Enabling SSL is especially useful on restrictive networks, like school or University networks, where some or all of RuneScape's or Old School's connection paths may be blocked.


Still Stuck?
Playing Old School and still having connection issues? - Provide us with some more information in this survey


  Get help from the community!           



I'm still having problems
If you've tried all the steps above, and you're still having connection problems, get in touch with us! 

Please include the following information to help us identify the problem you're having:

  • Does an error message appear? If so, what does it say?
  • Confirm that you have read this article and followed the steps provided - so we don't offer solutions you have already tried!
  • Include a trace route

contact us

Response ETA: Up to 48 hours
  Check your Message Centre for a reply

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