Disable your VPN, Proxy or Hosting Server
We do not support or endorse the use of VPNs, proxies or hosting servers when connecting to our services. Whilst these can be useful in other contexts, they often interfere with access to our games, websites and the Jagex Launcher, which can cause issues such as failed logins.
If you're having trouble connecting whilst using a VPN, proxy or hosting server, this is most likely the cause. We can only advise you try disabling it before launching the game or accessing our services, as this often resolves the issue.
Reset network and devices
Try rebooting your modem or router to help maintain a good connection. If the issue persists, try turning off the router and leave it off for 30 minutes.
Connection or Graphics issue
Find out if you have a connection or graphical issue.
Wireless Connections
- If possible connect directly to your modem with an ethernet cable, as wireless connections can become unstable
- If you’re playing on a mobile device, try connecting via WiFi to see if this improves your connection stability
- It may also help to connect to a game world that’s located close to your geographical location
Flush your DNS
Flushing your DNS cache is a great initial step if you're having connection problems.
Firewall Block
If you can't connect to RuneScape at all, make sure that you've allowed RuneScape and all its data to pass through any software on your computer or connection.
System Resources
This is typically caused by not having enough available memory, check that your device meets the recommended specifications. Close all other applications, notably any open streams or downloads.
Official Clients
You may experience connection issues if you're not using an official client. Try switching to our official RuneScape or Old School RuneScape clients.
Windows: Reset WINSOCK, IPv4 TCP/IP and IPv6 TCP/IP stack
Sometimes connectivity issues stem from a corrupt network configuration. Resetting your system back to its default configuration can help restore connectivity.
1. Click on Start and in the search box, type cmd
2. Right-click on the Command Prompt, select "Run as Administrator" to open a Command Prompt
3. At the command prompt window, type the following commands:
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
4. Restart your computer
Still stuck
If you've tried all the steps above, and you're still having connection problems, just click 'Talk to us' below to get in touch.