RuneScape Pre-Paid cards can be used to purchase Membership, RuneCoin and Key packages. Find out more about Pre-Paid cards here.
Redeeming a card
Follow these steps to redeem a card:
- Press 'Activate card' on the Pre-Paid card page
- Log in to your account
- Enter the code
Pre-paid cards can only be redeemed for packages to the value on the front of the card and cannot be redeemed for promotional packages.
If you're struggling to redeem a Pre-Paid card try these troubleshooting steps.
Re-enter the code
Make sure you're entering the code correctly on the redemption page.
Check other accounts
Log in to any other accounts you own to make sure you didn't redeem the code on another account.
Set a character name
Make sure you have a character name set on your account as without one you won't be able to redeem the code.
If your membership was purchased via Google or Apple you'll be unable to redeem a Pre-Paid card whilst the membership is active.
Contact the store
If the code still isn't working, get in touch with the store it was purchased from to make sure it's been activated, they'll need to see the receipt.
If you still receive an error when trying to redeem the code, or you've scratched out the code when removing the protective silver layer, please contact us.
Response ETA: Up to 48 hours