Common Prepaid Card Issues

Unable to redeem your Prepaid card?
If you're struggling to redeem a Prepaid Card, please make sure you're following these tips:

  • Check that you have entered the PIN correctly on the redemption page
  • Ensure that the card has been activated by the store where you made the purchase (they will need to see the receipt they gave you upon purchase)
  • Make sure you have a character name set on your account as without one you won't be able to redeem a prepaid card
  • Check all known RuneScape accounts in case you have already used the card on a different account

Still Stuck?
If you are receive an error when trying to redeem the card, or if you have managed to scratch out the PIN when removing the protective silver layer, please contact us. 

contact us
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.  


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