Common Prepaid Card Issues

Unable to redeem your Prepaid card?
If you're struggling to redeem a Prepaid Card, please make sure you're following these tips:

  • Check that you have entered the PIN correctly on the redemption page
  • Check all known RuneScape accounts in case you have already used the card on a different account
  • Ensure that the card has been activated by the store where you made the purchase (they will need to see the receipt they gave you upon purchase)
  • Make sure you have a character name set on your account as without one you won't be able to redeem a prepaid card
  • If your membership was purchased via Google or Apple you'll be unable to redeem a Prepaid card whilst the membership is active


Still Stuck?
If you receive an error when trying to redeem the card, or if you have managed to scratch out the PIN when removing the protective silver layer, please contact us. 

contact us
Response ETA: Up to 48 hours  


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