Securing your account

If you're unable to log in due to a third party accessing your account, first please follow these steps to recover it.


How to secure your account

There are a number of things you can do to help keep your account secure. This is even more important if you have reason to believe that any of your personal information has been compromised:

1. Make sure your email account is secure

If someone gets control of your email account, they will be able to access your game account by requesting a password change or disabling your game account's Authenticator. Make sure your email account is protected with a unique password and add an additional layer of security with 2-Factor Authentication. 


2. Add the Authenticator to your account

Using the Authenticator will add an extra layer of security, making it that much harder for unauthorised users to access your account.


3. Change your RuneScape password

You should use a unique password for every online account and never share your password with anyone.


4. Set a RuneScape Bank PIN

Setting a Bank PIN protects your hard-earned wealth by allowing you to place all your important items in your bank and locking them behind a Bank PIN.


5. Make sure any linked accounts are secure

If you:

  • Created your account through a third party
  • Linked your account to a third party

Please utilise the third party's account security features (such as Google's  2-step verification or Apple's two-factor authentication). 


Next steps


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