Securing your account
If you're unable to log in due to a third party accessing your account, first please follow these steps to recover it.
How to secure your account
There are a number of things you can do to help keep your account secure. This is even more important if you have reason to believe that any of your personal information has been compromised:
If someone gets control of your email account, they will be able to access your game account by requesting a password change or disabling your game account's Authenticator. Make sure your email account is protected with a unique password and add an additional layer of security with 2-Factor Authentication.
Using the Authenticator will add an extra layer of security, making it that much harder for unauthorised users to access your account.
We recommend changing your password once a month. You should use a unique password for every online account and never share your password with anyone.
Setting a Bank PIN protects your hard-earned wealth by allowing you to place all your important items in your bank and locking them behind a Bank PIN.
How might your account become insecure?
It is important to keep your personal information such as email addresses and passwords secret.
Phishing is a common way of third parties gaining access to accounts. It involves dishonestly gaining personal information by posing as another individual or Jagex.
To ensure your account is safe, keep in mind that Jagex will never:
- Ask you to provide your account or email passwords or your Bank PIN in plain text
- Send you an email claiming your account email has been updated with an option to cancel the change
- Address you as 'Player', we always include your character name or real name in our emails
Learn more about Suspicious emails.