Common Amazon Issues
Follow these steps if you cannot find items that you have purchased successfully from Amazon.
- Allow up to 1 hour for your purchase to be delivered to your RuneScape account.
- Within Amazon check Your Games and Software Library > 'Linked Accounts' for all associated RuneScape characters.
- Check all your RuneScape accounts to see if you purchased on the wrong account
If your Amazon purchase attempts are being rejected, please follow Amazon's onscreen advice as to what you need to do to make a successful purchase.
Make sure you're following these steps to link your Amazon and RuneScape accounts
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.