Didn't receive my Treasure Hunter Keys
If you have not received Keys after completing an offer on your chosen offerwall, find out what to do:
If money has left your account but you have not received any keys, it is likely that our systems have declined your purchase and the funds will be returned within 5-10 days.
Looking for further support and information on purchases see other Payment Issues.
If the payment was successful please make sure you didn't purchase your keys on the wrong account by mistake.
Treasure Hunter resets at midnight UTC and keys do not stack. You need to log in and use the daily keys every day for maximum benefit.
Depending on your membership status you will receive these daily keys:
- Free to play - 1 daily key
- Members - 2 daily keys
- Premier Club Silver / Gold - 3 daily keys
If you already have the double daily keys package, as a Premier Club member you’ll get even better value, receiving 6 keys per day instead of the usual 3 if you have a Silver or Gold package.