Didn't receive my Treasure Hunter Keys

Help with earning Keys
If you have not received Keys after completing an offer on your chosen offerwall, find out what to do:

 

Didn't receive your keys due to a payment issue?
If money has left your account but you have not received any keys, it is likely that our systems have declined your purchase and the funds will be returned within 5-10 days.

Looking for further support and information on purchases see other Payment Issues.

 

Make sure you're checking the correct account
If the payment was successful please make sure you didn't purchase your keys on the wrong account by mistake.

 

Looking for your daily keys?
Treasure Hunter resets at midnight UTC and keys do not stack. You need to log in and use the daily keys every day for maximum benefit.

Depending on your membership status you will receive these daily keys:

  • Free to play - 1 daily key
  • Members - 2 daily keys
  • Premier Club Silver / Gold - 3 daily keys 


Questions about a seasonal promotion?
If you already have the double daily keys package, as a Premier Club member you’ll get even better value, receiving 6 keys per day instead of the usual 3 if you have a Silver or Gold package.

 

Still stuck?
If you didn't receive your Treasure Hunter keys, get in touch below. 

Contact us
Response ETA: up to 48 hours.

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