I haven't received a reply

There are a few possible reasons that you may not have received or seen a response from us after submitting a ticket through our Support Centre.

Response Time
Replies may take up to 48 hours, so if it's not 48 hours since you contacted us, you may need to wait for our reply.

Email Issues
If you submitted your contact through a form that requested your contact email address, you will likely have been contacted on this email address. Check your spam / junk folders and our page on what to do if you're not receiving our emails.

Inbox Messages
Forms submitted through your account when logged in will be replied to through your Message Centre. When a reply or message turns up in your Message Centre, you'll see a notification on the Message Centre icon in the lobby. Alternatively check your Message Centre via the website.

If you do receive a reply to your Message Centre, you won't receive an email about this.

If you have already submitted a Ban Appeal and it has been denied, we will not respond further to any contacts regarding bans. 

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