Client on Windows
Unable to open or play on the RuneScape client
If you can’t install or are experiencing crashing and error messages, first check out our known errors page.
Client is running slowly / is laggy
The cache not having finished downloading is a pretty common cause of lagging or stuttering on the client. We have put together some steps on how to check the progress of the cache download to help with this.
Another thing that can cause lag, usually stuttering, when playing is your camera mode. You can find two camera modes, by heading to Settings, Controls and under Camera look for Camera type. Classic often results in stuttering or even appearing to jump around the world, so try switching to RS3!
In your in-game graphic settings locate the 'VSync' option & turn it on - this fixes the vast majority of lag issues that still remain after the cache has downloaded and the basic PC health checks at step one have been done.
Make sure your PC has the best chance of running the client so consider closing other applications which may be running in the background & switching to an ethernet connection if you're on wireless (especially if other people are also sharing your internet connection). Boost your connection - check out our top tips here!
Reducing any of your graphic settings will also improve performance.
Some things aren't loading
We're currently aware of an issue that might stop assets around you from loading, such as not seeing buildings and trees after the game has successfully completed the cache.
This has been found to be linked the monitoring / recording software Raptr (also used in programs such as AMD GAMING Evolved, PlaysTV), and disabling or uninstalling these programs resolves the issue.
I found a bug
If you experience any problems with the game content the best way to let us know is by submitting a bug report from within the client.
What are the client specs?
For the client experience, we recommend at least the following:
- CPU: Dual Core, AMD Phenom II or Intel i3/i5 CPU, 2.4+ GHz
- RAM: 4GB+
- GPU: GeForce 400x series, Intel HD 4x series, AMD Radeon 7xxx series
- Disk Drive: A very fast HDD ideally a Hybrid HDD or SSD
- Storage: At least 8GB of storage space available for the client cache
How do I…
I still need help!
Our Community Helpers & Jagex Technical Mods are on hand providing solutions quickly to the vast majority of client issues. Please try them first if you want help fast!
If you've tried everything above, including posting on our Community Led Technical Support forum and you're still stuck, you can use the button below to let us know your unique issue.