Contact Customer Support

Select a Topic

• Your account
  • Can't log in
  • Change email address
  • Change password
  • Hijacked account
  • Appeal a ban
  • Ironman
  • Lost Items
  • RuneScape Authenticator
  • Email issues
  • Not listed here
• Payments and membership
  • Cancel Subscription
  • Request a refund
  • Transfer Bonds
  • Unrecognised payments
    
  • Unpaid balance
  • Issues making a payment
  • Update your payment card
  • Subscription management
  • In-game extras & Promotions
  • Transfer Membership
  • Transfer items
  • Missing Loyalty Points
  • Promotion help
  • Locate a Solomon's Store purchase
  • Earning rewards
  • Recruit A Friend help
  • Other payment methods
  • Offer wall help
  • Unable to redeem a prepaid card
  • Not listed here
• Technical help
  • How to get set up
  • Connection help
  • Graphical help
  • Performance Help
  • How to report a Bug
  • Client issues
  • Website help
  • Audio help
  • Known Error Messages
    
  • Not listed here

If you would like to make a complaint please see section 20 of our Terms and Conditions.