Premier Club 2017: Support Article
Premier Club has ended: Premier Club stopped being on sale from 23:59:59 (UTC) 5th February 2017.
Premier Club Upgrade or Refund Request?
If you are looking to upgrade to either a Silver or Gold package, you can do so instantly via the Premier Club Upgrade Screen (click on 'SubScribe' on the homepage), at any time as long as your current Premier Club package is still active.
If you want to get a refund on a Premier Club package, please check that you meet the criteria and speak with our payment support team via our Refund Article.
Remember, here's what a player should expect each time they login to their account:
|Player Type||Daily Treasure Hunter Keys|
|Free to Play||1 TH Key|
|Normal Member||2 TH Keys|
|Premier Club Bronze||2 TH Keys|
|Premier Club Silver||3 TH Keys|
|Premier Club Gold||3 TH Keys|
Important things to note include:
- Daily keys do not stack, so if you don't use them within a 24 hour window they will expire and be replaced by the next days daily keys
- Purchased keys will be used ahead of daily keys, so if you are storing some you won't be making the most of daily keys
- Any Premier Club Gold user from last year will potentially get 4 TH keys until their 12 months for last year expires. This depends on the date that you made a purchase last year.
Please remember that only the Gold Premier Club package will see you receive all the perks.
If you are missing something else, please follow this advice:
- Missing Aura - Check your bank and with Xuan in Burthorpe
- Missing Outfit - Check on your customisation tab