Premier Club 2018

Topics include: How to upgrade a package, Missing Daily TH Keys, Other Missing Perks, Cancellations & Refund Requests


Helpful Links

Premier Club Landing Page (RS)
Premier Club Landing Page (OS)
Official FAQ 
Premier Club Feedback Thread

If you've already made a purchase but you need our help with something, please take a look through the sections below. 

Upgrading Premier Club Packages

If you are looking to upgrade to either a Silver or Gold package, you can do so instantly via the Premier Club upgrade screen as long as your current Premier Club package is still active.

Missing Daily Treasure Hunter Keys

Here's what you can expect depending on your membership status: 

Player Type Daily Treasure Hunter Keys
Free to Play 1 TH Key
Normal Member 2 TH Keys
Premier Club Bronze 2 TH Keys
Premier Club Silver 3 TH Keys
Premier Club Gold 3 TH Keys

Important things to note: 

  • Daily keys do not stack, so if you don't use them within a 24 hour window they will expire and be replaced by the next day's daily keys
    • Purchased keys will be used ahead of daily keys, so if you are storing some you won't be making the most of daily keys
  • Any Premier Club Gold user from last year will potentially get 4 TH keys until their 12 months for last year expires. This depends on the date that you made a purchase last year. 

Missing Other Premier Club Perks

Please remember that only the Gold Premier Club package will see you receive all the perks. 

If you are missing something else, please follow this advice: 

  • Missing Aura - Check your bank and with Xuan in Burthorpe
  • Missing Outfit - Check on your customisation tab
  • Can't access the Premier Club Forum - check out the official FAQ

How to cancel a recurring package or request a refund

If you are looking to cancel any recurring package set up as part of a Bronze or Silver Premier Club package, please follow the specific steps on our cancellations article

If you want to get a refund on a Premier Club package, please check that you meet all the criteria via our Refund Article

I have a different question

If you have questions about an issue not covered above, or within the official FAQ, we'd recommend sharing your thoughts below. 

Premier Club Feedback Forum

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