Premier Club 2018

Topics include: Unable to upgrade Premier Club via RS BondsMissing Daily TH Keys, Other Missing Perks, Cancellations & Refund Requests

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Premier Club 2018

Premier Club 2018 is no longer on sale - ended 23:59:59 UTC on Sunday 04/02/2018


If you need our help with something affecting a Premier Club purchase you've already made, please take a look through the sections below.  

 

RuneScape players unable to upgrade Premier Club packages via RuneScape Bonds 

This is a live issue affecting RS players, since Saturday 3rd February 2018. We have isolated the cause, and this should be resolve after game update on the week commencing 12th February 2018. 

Missing Daily Treasure Hunter Keys

Here's what you can expect depending on your membership status: 

Player Type Daily Treasure Hunter Keys
Free to Play 1 TH Key
Normal Member 2 TH Keys
Premier Club Bronze 2 TH Keys
Premier Club Silver 3 TH Keys
Premier Club Gold 3 TH Keys

Important things to note: 

  • Daily keys do not stack, so if you don't use them within a 24 hour window they will expire and be replaced by the next day's daily keys
    • Purchased keys will be used ahead of daily keys, so if you are storing some you won't be making the most of daily keys
  • Any Premier Club Gold user from last year will potentially get 4 TH keys until their 12 months for last year expires. This depends on the date that you made a purchase last year. 

Missing Other Premier Club Perks

Please remember that only the Gold Premier Club package will see you receive all the perks. 

If you are missing something else, please follow this advice: 

  • Missing Aura - Check your bank and with Xuan in Burthorpe
  • Missing Outfit - Check on your customisation tab
  • Can't access the Premier Club Forum - check out the official FAQ

How to cancel a recurring package or request a refund

If you are looking to cancel any recurring package set up as part of a Bronze or Silver Premier Club package, please follow the specific steps on our cancellations article

If you want to get a refund on a Premier Club package, please check that you meet all the criteria via our Refund Article

I have a different question

If you have questions about an issue not covered above please review the official FAQ.

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