If your request has been denied by RevU, we have provided several of the most common factors below.
Offer was completed on a VPN or Proxy
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- VPN's, incognito browsers, ad-blockers, can limit your success in completing offers. Before starting any reward task, ensure you don’t have any of these enabled.
- Private connections may also reduce your access to support on the RevU website.
In-app tracking was not enabled
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- When the app asks to track your activity in order to receive your rewards press "Allow"
- You can check your in-app tracking settings for Apple by following the guidance on this support page
- You can check your in-app tracking settings for Android by following the guidance on this support page
- When the app asks to track your activity in order to receive your rewards press "Allow"
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You are an existing customer
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- Typically, RevU advertisers will define a pre-existing customer as anybody who has previously done any of the following:
- downloaded the app on their current device (or any previous device if linked to the user account)
- set up an account with the advertiser
- purchased with the advertiser
- Typically, RevU advertisers will define a pre-existing customer as anybody who has previously done any of the following:
If none of the above applies, please visit our RevU help page.