My Requests

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How to view ticket requests

To view your ticket requests to Jagex Support, you need to log in using a Jagex Account. This allows us to show all requests across all games and characters. You'll continue to receive ticket updates via email, even if you don't have a Jagex Account.

If you'd like to access your support requests through the Support Centre, please consider upgrading to a Jagex Account.

 

Third-party account logins

If you log in via Google, Apple, Steam or Facebook you won't see support requests tied to your Jagex Account. 

To view your requests, log in directly with your Jagex Account email and password.

If you've logged in with a RuneScape account and are unable to log out, go to Active Sessions and press "End Sessions".

 

Account types compared

Jagex Account RuneScape Account

Created after Feb 2023 or an upgraded RuneScape Account.

  • Access to live request tracking and messaging

  • Access our games through the Jagex Launcher

  • Log in using an email

  • Manage multiple characters under one account

  • Benefit from enhanced security features like backup codes

Created before Jan 2024 and not upgraded.

  • Request tracking via email

  • Can't access our games via the Jagex Launcher

  • Log in using a username or email 

  • Only supports one character per login

  • Lower security and limited access to modern features

 

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