Follow these steps to identify what characters have an active subscription.
Can access character
If you have access to your characters, you can check if you have an active subscription:
- Log in to your Account settings
- If you're a member, on the right of the screen it will say when your membership expires
Unable to access the character
If you don't have access to the RuneScape character:
- Contact Customer Support (Response ETA: 48 hours)
If you made the purchase on mobile please contact Apple or Google.