Transaction showing twice on statement

Some card transactions will appear as 'pending' on your account until the payment is fully processed. Don't worry this doesn't mean you were charged twice. 

Payments made via credit/debit card and PayPal are subject to pre-authorisation and can take up to 7 days to be processed, which means although the payment was successful we don't receive the funds straight away.


Unsuccessful payment 
If your pre-authorisation fee is declined by your bank or credit/debit card company, the full amount will be cancelled, the purchase will not be processed and the funds will be returned to you.

Please note, your bank or card issuer can take up to 5 days to return the payment.


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