Unrecognised Payment

Do you, or anyone in your household, play any of Jagex's games?

Yes

No

Do you have multiple accounts?

Please provide us with some payment details so we can try and locate the transaction.
Let us know some details
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.

Yes

No

You might have a recurring subscription on another account.
Check active subscriptions

If the purchase has not been used you can request a refund.
Request a Refund

Are you sure someone in your household hasn't made a purchase with your payment details?
The most common reason for unrecognised payments is when a house hold member has made a payment without the bill payer's permission.

Yes

No

Please provide us with some payment details so we can look into locating the transaction.
Let us know some details
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.

Please ask your friends and family. You can cancel the subscription if required.
Cancel Subscription

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