Unrecognised Payment
Do you, or anyone in your household, play any of Jagex's games?
Yes
No
Do you have multiple accounts?
Please provide us with some payment details so we can try and locate the transaction.
Let us know some details
Response ETA: Up to 48 hours
Yes
No
You might have a recurring subscription on another account.
Check active subscriptions
If the purchase has not been used you can request a refund.
Request a Refund
Are you sure someone in your household hasn't made a purchase with your payment details?
The most common reason for unrecognised payments is when a house hold member has made a payment without the bill payer's permission.
Yes
No
Please provide us with some payment details so we can look into locating the transaction.
Let us know some details
Response ETA: Up to 48 hours
Please ask your friends and family. You can cancel the subscription if required.
Cancel Subscription
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