Unrecognised Payment

Do you, or anyone in your household, play any of Jagex's games?

Yes

No

Do you have multiple accounts?

Let us know some details

Yes

No

You might have a recurring subscription on another account.
Check active subscriptions

If the purchase has not been used you can request a refund.
Request a Refund

Are you sure someone in your household hasn't made a purchase with your payment details?
The most common reason for unrecognised payments is when a house hold member has made a payment without the bill payer's permission.

Yes

No

Let us know some details

Please ask your friends and family. You can cancel the subscription if required.
Cancel Subscription

 

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