Unrecognised Payment

Do you, or anyone in your household, play any of Jagex's games?

Yes

No

Do you have multiple accounts?
If you have an unpaid balance on your account and are asked to visit the billing system, please head here.

Please provide us with some payment details so we can try and locate the transaction.
If the payment was through SMS then please contact our SMS provider directly as we are unable to refund SMS payments.
Let us know some details
Response ETA: Up to 48 hours

Yes

No

You might have a recurring subscription on another account.
Check active subscriptions

If the purchase has not been used you can request a refund.
Request a Refund

Are you sure someone in your household hasn't made a purchase with your payment details?
The most common reason for unrecognised payments is when a household member has made a payment without the bill payer's permission.

Yes

No

Please provide us with some payment details so we can look into locating the transaction.
Let us know some details
Response ETA: Up to 48 hours

Please ask your friends and family. You can cancel the subscription if required.
Cancel Subscription

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