Lost Items Claim

What game were you playing when you lost your items?
Head here if you've not received an item from a promotion such as Treasure Hunter or Prime Gaming.

RuneScape

Old School

How did you lose your items?

Technical issue

Scammed / Hijacked

We can't return your items. We encourage you to utilise our security features to prevent third party access and our scamming prevention advice to stay safe.

Lost Items Policy

We're unable to return items lost in Old School due to technical limitations. This includes items lost to a bug or connection issue. 

You might be able to reclaim some holiday items yourself from Diango in-game.
Lost Items Policy

See if you can locate your items yourself:
- You can reclaim a variety of items if you speak to Diango in-game
- Re-logging might make your items miraculously reappear
- Make sure you're checking the right place for items such as cosmetics and auras
- If you're missing a cosmetic token, head here
- If you're missing Loyalty points, head here

Still stuck

Were the items lost within the last 48 hours?

Yes

No

Please provide us with as much detail as possible to aid your request.

Once confirmed any eligible items will be restored to your account. In certain cases, we may return the equivalent value of your loss. Please be aware that there is a limit to the number of item returns per account, so be sure to only use this service to recover important items.

If your items were lost from a boss chest, submit a Bug Report before creating a Lost Items claim. Please refrain from continuing with any further kills, as we'll be unable to confirm the items that were lost.

Submit a claim
Response ETA: Up to 48 hours

Your request needs to be made within 48 hours of an item loss, as we may no longer retain the required information to verify your claim.
Lost Items Policy

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