Lost Items Claim

What game were you playing when you lost your items?
Not received an item from a promotion? Head here.

RuneScape

Old School

How did you lose your items?
Please head here if your account was impacted by the login lockout.

Technical issue

Scammed / Hijacked

We can't return your items. We encourage you to utilise our security features to prevent third party access and our scamming prevention advice to stay safe.

Lost Items Policy

We're unable to return items lost in Old School due to technical limitations. This includes items lost to a bug or connection issue. 

You might be able to reclaim some holiday items yourself from Diango in-game.
Lost Items Policy

See if you can locate your items yourself:
- You can reclaim a variety of items if you speak to Diango in-game
- Re-logging might make your items miraculously reappear
- Make sure you're checking the right place for items such as cosmetics and auras
- If you're missing a cosmetic token, head here
- If you're missing Loyalty points, here here

Still stuck

Were the items lost within the last 48 hours?

Yes

No

Please provide us with as much detail as possible to aid your request. 

Once confirmed any eligible items will be restored to your account. In certain cases, we may return the equivalent value of your loss. Please be aware that there is a limit to the number of item returns per account, so be sure to only use this service to recover important items.

Submit a claim
Response ETA: Up to 48 hours

Your request needs to be made within 48 hours of an item loss, as we may no longer retain the required information to verify your claim.
Lost Items Policy

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