Lost Items Claim

How did you lose your items?

Technical issue

Scammed / Hijacked

What game were you playing?

We're unable to return your items, please ensure you don't fall victim to scams or third party account access again.

Whilst we can't return your items, we do want to find out more about your issue and take action against those responsible, so please report the incident to us (we're not able to reply to reports but rest assured your account will be investigated).

Report IncidentLost Items Policy

RuneScape

Old School

Were the items lost within the last 48 hours?

We're unable to return items lost in Old School due to technical limitations - even if they were lost due to a bug or connection issue.
Lost Items Policy

Yes

No

Please complete the form so we can review your claim.
Knowingly submitting false claims may result in your account being permanently banned.

Please provide screenshots using a imgur link (whilst these don't count as proof, they do help us understand what happened!)

Submit a claim
Response ETA: Up to 48 hours

Due to data storage, we are only able to investigate items lost within the last 48 hours.
Lost Items Policy

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