Lost Items Claim

How did you lose your items?

Technical issue

Scammed / Hijacked

What game were you playing?

We're unable to return your items, please ensure you don't fall victim to scams or third party account access again.

Whilst we can't return your items, we do want to find out more about your issue and take action against those responsible, so please report the incident to us (we're not able to reply to reports but rest assured your account will be investigated).

Report IncidentLost Items Policy

RuneScape

Old School

Were the items lost within the last 48 hours?

We're unable to return items lost in Old School due to technical limitations - even if they were lost due to a bug or connection issue.
Lost Items Policy

Yes

No

Have you submitted a bug report?

Due to data storage, we are only able to investigate items lost within the last 48 hours.
Lost Items Policy

Yes

No

Please answer the following questions when completing your lost items claim.
Claims which do not contain the following information may be delayed. Knowingly submitting false claims may result in your account being permanently banned.

1. Which world did you experience the issue?
2. Which location in-game were you?
3. The exact date and time the incident occurred, along with your timezone. (Try to include game-time).
4. Which items did you lose as a result of the issue?
5. Which in-game items you were using at the time? What activity you were performing in-game?
6. Please describe the chain of events that happened that caused the loss.
7. Any screenshots (whilst these don't count as proof, they do help us understand what happened!)

Submit a claim
Response ETA: Up to 48 hours

We're only able to return items that were lost due to confirmed bugs. Please report the bug in game and then submit a lost items claim.

Submit a bug report

< back

Was this article helpful?