Appeal a ban
Has your account been banned or muted?
Can you log into your account?
If your account hasn't been banned you're in the wrong place!
Head here to appeal a mute.
Is this your first time appealing the ban on your account?
You need to be logged in to submit a ban appeal. Please recover your account before getting in touch.
Check your Account Status. If your account has been banned for any of the following, we have deemed it serious enough to be unappealable.
• Bug abuse
• Real world trading
• Account hijacking
• Other manual permanent ban (fraud, community safety)
Is the Account Ban due to one of the above?
Please be aware of the following:
• A ban can only be appealed once.
• Repeated or abusive appeals won't help your case.
• Appeals sent after a decision has been made will not be reviewed.
• We are unable to reply to requests about pending appeals.
You cannot appeal this type of ban.
These penalties are reserved for the worst offenders and we will not debate these types of bans on our forums, social media or any other method of communication.
You are responsible for who has access to your account, account sharing is against the Rules of RuneScape. Offences may be applied no matter who was playing at the time.
If you believe your account was compromised, make sure you secure your computer and account before proceeding.
Appeal my ban
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.