Prime Gaming FAQ - Linking Accounts

Need help with Prime Gaming? Check out Amazon's super helpful Prime Gaming Guide.

FAQs

 

I've claimed my rewards on the wrong account, can I switch them?  

If you have claimed a Prime Gaming reward on the wrong account, we may be able to help you.

As long as you haven't used the reward(s) in any way, please get in touch with us via the contact us link below.

Back to top

How do I link and unlink my Prime Gaming account?  

To Link your accounts: 

  1. Head to the Linked Accounts tab in Account Settings
  2. Login to your RuneScape account
  3. Hit the 'Link' button next to Amazon
  4. Log in to your Amazon account
  5. Allow access to link your RuneScape and Amazon account

To Unlink your accounts: 

  1. Head to the Linked Accounts tab in Account Settings
  2. Login to your RuneScape account
  3. Hit the 'Un-link' button next to Amazon

To link a different account to Amazon:

  1. Follow steps 1-3 above to unlink your account
  2. Hit 'logout'
  3. Head to Linked Accounts again, and log in to your intended account
  4. Hit 'Link next to Amazon

Back to top

How do I find a missing Prime Gaming reward?
Once you are a Prime Gaming member and you've linked your accounts. Make sure you have followed all of these steps to claim your reward: 

 

 

 

1

Claim the Prime Gaming Reward through Prime Gaming

PG_Claim.png 

2

Click Link game Account

PG_Link.jpg

3

Login to your RuneScape account  mceclip1.png

4

Login to your Amazon account  mceclip2.png

5

Allow access to link your RuneScape and Amazon account mceclip3.png

6

The reward will now be added to your RuneScape account

PG_Reward.png

 

Head here if you can't find your RuneScape loot items

Head back to Prime Gaming to claim each month's new loot and complete step 1 to claim each new reward to your linked account.

 

Back to top

Contact Us
Response ETA: Up to 48 hours

Was this article helpful?