[15 May] Date Of Birth, Unable To Login *RESOLVED*

We have received reports from some players who are unable to login to the game client or some web services after entering their Date Of Birth.

These players are receiving a continuous loop, where the following information is repeatedly requested: 'Date of Birth Required'.

Despite entering a date, this information continues to be requested, and cannot be bypassed.  These players are unable to progress beyond this specific screen.

This issue appears to be affecting some players that entered particular dates.

The Tech team are aware and are investigating the cause for this issue.

 

- Update: This issue should now be resolved.  Players should now be able to enter their DOB and progress through to the required service as normal.

 

Please note If you have entered a Date of Birth and have encountered a different error message or screen when trying to login, then please see this page for further information.

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