Did you request a charge back on your account?
If the payment has been charged back we won't be able to help with any requests, as the funds have already been returned to the purchaser.
Please reverse the charge back
You can then Request a refund for any unused membership.
Please secure your account before continuing.
It's important that you secure your account to ensure this doesn't happen again.
Please get in touch so we can see what we can do to help.
Let us know some details
Response ETA: Up to 48 hours