Request a Refund

Have you used the membership / items you'd like a refund for?

Items eligible for a refund if unused:
- Membership
- Treasure Hunter Keys
- Bonds
- RuneCoins

Yes

No

If the membership or item has already been used we're unable to issue a refund.

Where did you purchase your membership / items?

Jagex

Google / Apple

Please get in touch so we can look into your refund request.
Request a Refund
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.

Please contact Google Play or Apple.
As your purchase was made via a third party we're unable to process your refund for you. 

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