RuneScape Mobile FAQ | Installing

Game Versions:

FAQs

Other FAQs

 

Where can I install RuneScape Mobile?

 

What are the minimum requirements?

Android

  • Android 8.0 or higher
  • 3.5GB - 5GB available storage

iOS

  • iOS 13 or higher
  • 3.5GB - 5GB available storage

Subject to ongoing performance and compatibility improvements, some devices might not be able to install or update to the latest version.

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Why can't I create an account?
There are two main reasons you might be having issues creating an account:

  • Email: If you are receiving a message that your email address has already been used you won't be able to create another account with the same email, try recovering your account or using a different email.
  • Name unavailable: If you are told a name is unavailable try choosing a different name.

 

Why can't I log in?
If you're not able to log in and play, make sure you're using the correct login name or email (if you created the account before 2010 it'll be your first character name, after that an email).
If you think you might have forgotten your password try recovering your account.

 

Why was my password reset denied?
If your account recovery request was denied it's because you haven't provided enough information to confirm to us you are the rightful owner. Please check the email response for more details of what we need from you.

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How do I change the language of the app?
Before logging in or hitting "Play" tap the language selector in the lower-left corner to choose your language. Supported languages are English; French; German; Brazilian Portuguese.

change_runescape_mobile_language.jpg

 

Why is the app saying I need to update?
The Android app will ask you to update if it hasn't yet downloaded an update from the Google Play Store. Please open the Google Play Store and hit 'Update'.

If you're installing from an unknown source rather than from the App Store or Google Play Store, the app will not automatically update. Please be aware that if you're not using the official stores then you're using an unsafe build - your account security could be in danger and at risk of data mining.

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