RuneScape Mobile FAQ | Installing

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FAQs

 

How do I install RuneScape Mobile?
Search RuneScape on the Google Play store and hit install.


What device do I need to download the game?
You will need an Android device with Android 6.0 or higher to be able to install and run RuneScape Mobile.


Why am I receiving the message that the RuneScape Mobile Early Access is 'currently full'?
If you do not have the option to install and are told the Early Access is currently full, follow these steps:

  1. Head to 'Settings'
  2. Tap one of the following (option varies depending on the device): Apps. Applications. Application manager or App manager.
  3. Locate 'Google Play Store'
  4. 'Force stop' the Google Play Store app
  5. Select Clear cache
  6. Select Clear data

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Why can't I create an account?
There are two main reasons you might be having issues creating an account.
Email: If you are receiving a message that your email address has already been used you won't be able to create another account with the same email, try recovering your account or using a different email.
Name unavailable: If you are told a name is unavailable try choosing a different name.

 

Why can't I login?
If you're not able to log in and play, make sure you're using the correct login name or email (if you created the account before 2010 it'll be your first character name, after that an email).
If you think you might have forgotten your password try recovering your account.

 

Why was my password reset denied?
If your account recovery request was denied it's because you haven't provided enough information to confirm to us you are the rightful owner. Please check the email response for more details of what we need from you.

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How do I change the language of the app?
The language on RuneScape Mobile is currently determined by the language setting of your device. Supported languages are English; French; German; Brazilian Portuguese.

 

Why is the app saying I need to update?
The Android app will ask you to update if it hasn't yet downloaded an update from the Google Play Store. Please open the Google Play Store and hit 'Update'.

If you're installing from an unknown source rather than from the App Store or Google Play Store, the app will not automatically update. Please be aware that if you're not using the official stores then you're using an unsafe build - your account security could be in danger and at risk of data mining.

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