How to clear your browser Cache

A quick fix could be hitting F5 on your keyboard and refreshing the page. 

What is a browser cache?
Your browser cache is a temporary storage location in your PC that contains files that are downloaded by your browser in order to display websites.

These files include any documents that make up a website such as:

  • HTML files
  • CSS style sheets
  • JavaScript
  • Graphical images
  • Multimedia content

 

How to clear Browser Cache

 

NOTE: Restart your browser after following these steps. Websites might take a little longer to load the first time you visit them after clearing your browser cache because your browser will need to download the files required to display the website correctly.

 

Windows

 

Google Chrome Microsoft Edge Mozilla Firefox


 

 Google Chrome

 

   
1

Open Google chrome and press Ctrl+Shift+Delete together and a window will appear 

     
2

Select a time range and unticket all the boxes except for 'Cached images and files'

   
3

Confirm your selection by clicking 'Clear data'

     

 


 Microsoft Edge

 

 

1  

Open Microsoft Edge and press Ctrl+Shift+Delete together and a window will open

 
2

Select a time range and uncheck all of the boxes except for 'Cached images and files'

3 

Confirm your selection by clicking 'Clear now'

 

 


  

 Mozilla Firefox

 

1

Open Firefox and press Ctrl+Shift+Delete together and a window will open

 
2

Select a time range and untick all the boxes except for 'Cache'

3

Confirm your selection by clicking 'OK'

 

 


Mac 

 

Apple Safari Google Chrome

 

 Safari

 

1

In the Safari menu bar, click 'Safari'

 
2

Select 'Preferences'

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3

Click the 'Advanced' tab and check the 'Show Develop menu in menu bar' box

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4

Click the 'Develop' tab which should now be shown on the Safari menu bar

Select 'Empty Caches'

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 Google Chrome

 

1 On the Chrome menu bar, click the 'Chrome' option  
2

Select 'Clear browsing data' 

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3

Select the time range and check 'Cookies and other site data' and 'Cached images and files'

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4

Confirm your selection by clicking 'Clear data'

 


 

I've cleared my Browser Cache, what now?
Now you've successfully cleared your Browser Cache, reload the web page again. You should now find that the problem is solved!

If this doesn't work, and the page still isn't loading fully, give some connection steps a try.

 

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