How to clear your browser Cache

A quick fix could be hitting F5 on your keyboard and refreshing the page. 

What is Browser Cache?
Your Browser Cache is a temporary storage location in your PC that contains files that are downloaded by your browser in order to display websites.

These files include any documents that make up a website such as:

  • HTML files
  • CSS style sheets
  • JavaScript
  • Graphical images
  • Multimedia content

 

How to clear Browser Cache

 

NOTE: Websites might take a little longer to load the first time you visit them after clearing your browser cache because your browser will need to download the files required to display the website correctly.

Windows

 

Internet Explorer Mozilla Firefox Google Chrome  


 Internet Explorer

 

 

   
1  

Open Internet Explorer and press CTRL+Shift+Delete together and a window will appear

 

 
2 Untick all of the boxes except for "Temporary internet files and website files"  
3  Click the "Delete" button    
4 Restart Internet Explorer     

 


  

 Mozilla Firefox

 

   
1  

Open Firefox and press CTRL+Shift+Delete together and a window will appear

 

2 Click the 'Details' arrow to show more information and untick all the boxes except for "Cache"  
3 Click the 'Delete' button  
4

Click the 'Clear Now' button 

 
5

Restart Firefox

 

 

  

 Google Chrome

 

   
1  

Open Google chrome and press CTRL + SHIFT + DELETE together and a window will appear

 

 
2 Tick 'Cached images and files' - Untick all of the other boxes to avoid deleting your browser history, stored cookies etc   Chrome_clear_browser_cache.png
3

Click "Clear Data" at the bottom corner of the window.

 
4

Restart Google Chrome

 

 


Mac 

  Apple SafariMozilla Firefox Google Chrome

 

 Apple Safari

 

   
1  In the Safari menu bar, click 'Safari'   
2

Select 'Preferences' link

 safari.png
3

Click the 'Advanced' tab

 
4

Select 'Show Develop menu in menu bar' 

advanced.png
5

The 'Develop' option should now be shown on the Safrai menu bar.

Click 'Develop'

 
6

Select 'Empty Caches'

develop.png

 


 

 Mozilla Firefox

 

   
1

In the Firefox menu bar, click the 'Firefox' option

 
2

Select the 'Preferences' link

 macff.PNG
3  Click the 'Privacy' tab  
4

Under the 'History' heading, click 'clear your recent history' 

firefox1.jpg
5

Select the 'Cache' option.

You can select multiple options for other browser information as well. 

 
6

Click the 'Clear Now' button

firefox2.jpg

 


 

 Google Chrome

 

   
1 On the Chrome menu bar, click the 'Chrome' option  
2

Select 'Clear browsing data' 

 chrome.jpg
3

Select the time range you want to clear browsing data from the drop down. 

We would suggest selecting all time

 
4

Clear browsing data by selecting:

'Delete Cookies and other site and plug-in data' and 'Cached images and files' 

chrome2.jpg
5

Click the 'Clear Browsing Data' button

 


 

I've cleared my Browser Cache, what now?
Now you've successfully cleared your Browser Cache, reload the web page again. You should now find that the problem is solved!

If this doesn't work, and the page still isn't loading fully, give some connection steps a try.

 

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