Clear your cache

Game Versions:

RuneScape stores some files locally on your device. Sometimes one or more of these files can become corrupted and cause problems starting the game, clearing your cache will force these files to redownload.

Once you've cleared your cache you'll see a progress bar below the lobby. Wait for your cache to reach 100% before playing.

Windows Mac

RuneScape

1. Whilst the client is loading click the 'Options' cog in the lower left 
2. Your cache files are saved in 'Cache folder'
3. Locate and delete the whole folder

You can also enter the command 'deletejs5caches' into the Developer Console and restart the game to clear your cache. 

RuneScape on Steam

1. Right-click RuneScape in your game library on Steam
2. Click 'Properties' and the 'Local Files' tab
3. Delete the 'RuneScape' folder

Old School RuneScape

1. Click Start, and search:

   %USERPROFILE%\jagexcache\oldschool

2. Delete the 'Live' folder

Old School RuneScape on Steam

1. Click Start, and search:

   %USERPROFILE%\AppData\Local\Jagex\Old School RuneScape

2. Delete the 'Data' folder

RuneScape

1. In Spotlight search:

   /Users/*insert your Mac username here*/Jagex

2. Open the 'Jagex' folder and delete the 'RuneScape' folder

Old School RuneScape

1. In Spotlight search:

   jagexcache

2. Open the 'Old School' folder and delete the 'Live' folder

Still Stuck?

Get help from the community!

Forums