Support Updates

Wednesday 25th May
During the maintenance, the following services were disrupted:

02:00 - 02:46(PST)

10:00 - 10:46(UTC)

Resolved: Payment services were unavailable for an extended period of time after the planned maintenance. This was immediately investigated and resolved.   

01:00 - 02:00 (PST)

09:00 - 10:00 (UTC)

All payment services were unavailable (including bond redemption) during this time.

 

Wednesday 18th May
During the maintenance, the following services were disrupted:

02:30 - 03:00 (PST)

10:30 - 11:00 (UTC)

  • Login unavailable for Old School RuneScape
  • Clan creation and management unavailable for RuneScape

 

Tuesday 17th May
During the maintenance, the following services were disrupted:

01:00 - 01:30 (PST)

09:00 - 09:30 (UTC)

  • Login unavailable
  • If already logged in, players won't be able to world hop in either game version 

 

Monday 16th May
During the maintenance, the following services were disrupted:

01:00 - 01:30 (PST)

09:00 - 09:30 (UTC)

  • Login unavailable 
  • If already logged in, players won't be able to world hop in either game version 

 

Wednesday 11th May
During the maintenance, the following services were disrupted:

01:00 - 01:30 (PST)

09:00 - 09:30 (UTC)

  • Google and Apple logins unavailable. Other login methods not affected
  • Delays expected to: 
    • Receiving Steam DLC purchases 
    • Twitch Prime redemption
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