Support Updates


Wednesday 9th June


00:00 (PDT)

07:00 (UTC)

All RuneScape and Old School services brought offline for maintenance. Players removed from activities and the following services unavailable until 13:00 UTC:
  • RuneScape and Old School websites
  • Account and payment management services 
  • Any public API services 
  • Direct Player Support contact

06:45 (PDT)

13:45 (UTC)

The maintenance completed. Players can now use services again.

Our maintenance work went smoothly but took a bit longer than expected. 



Thursday 25th March 2021

Planned maintenance, outage for 2 hours.

4AM - 6AM (Pacific)

11AM - 1PM (UTC)

  • Players were unable to log in during the planned maintenance times.


Friday 5th March 2021

Planned payment maintenance, outage for one and a half hours

6AM - 7.30AM


2PM - 3.30PM


  • Payments could not be made during this time
  • Access to the website was unaffected


Wednesday 28th October 2020

Planned server maintenance for Trailblazer League:

3.30AM - 5.30AM (Pacific)

10.30AM -12.30PM (UTC)

Leagues world were unavailable - 

  • Worlds 401 through to 412
  • Leagues Veteran Worlds 441 and 461


Monday 23rd March 2020

Planned server maintenance. 

9AM - 11AM

4PM - 6PM

We carried out this maintenance without affecting players.  


Monday 9th March 2020

RuneMetrics maintenance. 

4AM - 5AM

11AM - 12MD

RuneMetrics was unavailable for 40 minutes. 


Wednesday 19th February 2020
Planned maintenance on credit and debit card payments, outage for 2 hours.  

2AM - 4AM

10AM - 12MD

Purchases made using credit or debit cards impacted.


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