Support Updates
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Some issues | |
Wednesday 28th October
Planned server maintenance for Trailblazer League:
3.30AM - 5.30AM (Pacific) |
10.30AM -12.30PM (UTC) |
Leagues world were unavailable -
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Monday 23rd March
Planned server maintenance.
9AM - 11AM |
4PM - 6PM |
We carried out this maintenance without affecting players. |
Monday 9th March
RuneMetrics maintenance.
4AM - 5AM |
11AM - 12MD |
RuneMetrics was unavailable for 40 minutes. |
Wednesday 19th February
Planned maintenance on credit and debit card payments, outage for 2 hours.
2AM - 4AM |
10AM - 12MD |
Purchases made using credit or debit cards impacted. |
Thursday 12th September
Planned maintenance, outage for 30 minutes. Important maintenance on our London servers.
3.30AM - 4AM |
10.30AM - 11AM |
This lasted for approximately 30 minutes, there was a small chance game worlds may have gone offline during this period. We advised players to refrain from participating in dangerous and high-risk activities during this time period. |
Tuesday 10th September
Planned payment maintenance, outage for two hours.
2AM - 4AM |
9AM - 11AM |
Some players experienced an issue making a payment during this period. |
Wednesday 17th April
Planned maintenance, outage for the full day for the following UK game worlds:
2AM - 11AM |
9AM - 6PM |
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Tuesday 9th April
Planned maintenance, outage for the full day for the following German game worlds:
2AM - 11AM |
9AM - 6PM |
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Wednesday 23rd January
Maintenance on our Australian data centre. Planned outage for the full day.
1.00AM - 10AM (Pacific) |
9.00AM - 6PM (GMT) |
During this time players were not able to access the worlds listed:
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Thursday 3rd January
Some Worlds were brought offline
Thursday 8AM - 9PM |
Thursday 4PM - Friday 5AM |
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Thursday 8AM - Friday 3AM (Pacific) |
Thursday 4PM - Friday 11AM |
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Friday 23rd November
2.30AM - 3.00AM (Pacific) |
11.30AM - 12.00PM |
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3.00AM - 4.00AM (Pacific) |
12.00PM - 1.00PM |
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5.00AM - 6.30AM (Pacific) |
2.00PM - 3.30PM |
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Wednesday 31st October
1AM - 2.30AM (Pacific) |
9AM - 10.30AM (BST) |
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- Players were still able to make a payment via PayPal, Boku (SMS) and Android / iOS
The issue has been resolved and all payment methods are available now.
Wednesday 3rd October
7AM (Pacific) |
3PM (BST) |
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- We'll also be temporarily disabling all titles across RuneScape.
- Any titles unlocked will still be unlocked once we re-enable the title system.
Wednesday 3rd October
Players will be unable to login during the below time:
4AM - 5AM (Pacific) |
12PM - 1PM (BST) |
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Thursday 27th September
Due to scheduled maintenance players will be unable to access the RuneScape shop during the below time:
5.30AM - 6AM (Pacific) |
1.30PM - 2PM (BST) |
It may not be possible to make a new payment on the RuneScape shop during this time period |
Maintenance may have prevented some players logging in during this time. If players were already logged in they won't be affected.