Where has my character name gone?
If you log in to game and are asked to enter a new character name or receive an email from Jagex addressed to 'Name unavailable' this means that your account does not currently have a character name set.
If you're asked to choose a new name get creative and think of something cool.
Note: If your account uses a login name, this will never change.
There are several reasons your account may not have an active character name:
- Character names are automatically removed from accounts after a long period of inactivity, which also removes your name from HiScores
- If your account has been compromised, a third party might have changed your character name, we are unable to restore the name but please make sure your account is secure so it doesn't happen again
- Please be aware that inappropriate names are removed