Premier Club Refunds, Transfers and Everything in between!

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If you’ve already made a purchase through the website and you need our assistance, then don’t worry, we’re here to help! Have a look below for help with the most common post-purchase issues.


 

Refunds

I’ve changed my mind, can I get a refund?

Generally speaking refunds are only possible in cases where the package has been purchased in error and remains entirely unused. Request a refund and we'll be happy to see what we can do for you, but remember that Premier Club is a limited time offer that gives you the best value and additional perks.

 


Transfers 

Can I transfer Premier Club from one account to another? 

Membership transfers are only possible in cases where the membership and none of the Premier Club perks have been used. Be sure to always double check you’re logged into the right account before making the purchase.

 

I’ve accidentally purchased a standard membership instead of the Premier Club package, what should I do?

Don’t worry, mistakes happen! Get in touch with our payment support team and they’ll be able to take a look into this for you.

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Upgrade

I’ve purchased a Bronze/Silver package and want to upgrade, is that possible?

Absolutely! You can upgrade from the cheaper packages to receive all of the incremental benefits and additional membership, all you’ll need to do is cover the cost between the package you originally purchased and the price of the package you desire.

 

Can I use Bonds to upgrade?

You can upgrade from bronze / silver packages to silver / gold with the following Bonds:

 

 

 

Original Package Upgrade to Bonds
 Premier Club
Bronze
Premier Club
Silver
5 Bonds
 Premier Club
Bronze
Premier Club
Gold
15 Bonds
 Premier Club
Silver
Premier Club
Gold
10 Bonds

 

 


Subscription

Will my Premier Club package automatically re-bill?

No - Premier Club purchases are one-off and will not automatically rebill. If you have a recurring membership subscription on your account at the time you make a Premier Club purchase, this will just push back you rebill date.

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